Last Updated: April 2026
These Terms & Conditions apply to all bookings made through AirExec Group UK (“we”, “us”, “our”), an online booking platform facilitating airport transfer reservations across the United Kingdom.
By making a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.
AirExec Group UK is an online booking platform facilitating airport transfer reservations across the United Kingdom.
All transport services are delivered through a network of independent, licensed, and insured service providers.
We provide the booking system, scheduling coordination, and customer support to facilitate smooth journey arrangements.
By using our platform, you acknowledge that all transport services are delivered by independent service providers operating under their own licenses and regulatory responsibilities.
A booking is only confirmed once full payment has been successfully received and a confirmation has been issued by AirExec Group UK.
No booking is assigned, dispatched, or guaranteed until payment is completed in full.
All bookings must be paid in full at the time of reservation.
No booking will be confirmed, assigned, or dispatched until full payment is received and cleared.
No pay-on-arrival or credit services are available unless agreed under a separate written corporate account.
We reserve the right to cancel any booking where payment has not been completed.
Prices are confirmed at the time of booking.
Additional charges may apply for:
This policy is designed to balance flexibility for corporate clients with operational fairness.
Once a booking has been assigned or the journey has commenced, the service is deemed fully allocated and no refund will be issued.
Where flight details are provided, flight tracking may be used to assist scheduling.
Airport pickups include a grace waiting period of up to 60 minutes after landing.
After this period, waiting charges may apply.
We are not responsible for delays caused by incorrect or incomplete flight information provided by the customer.
If passengers fail to appear at the pickup location within the allocated waiting time and cannot be contacted, the booking will be treated as a no-show and charged in full.
AirExec Group UK is not liable for missed flights, connections, or travel delays unless directly caused by proven negligence in booking coordination.
Passengers must behave respectfully at all times.
Service providers reserve the right to refuse or terminate journeys in cases of unsafe, abusive, or disruptive behaviour. No refunds will be issued in such cases.
Service providers may substitute vehicles or drivers where required due to operational necessity while maintaining appropriate service standards.
Non-airport pickups include a standard 15-minute grace period unless otherwise stated.
Additional waiting time is chargeable.
Customers must declare all luggage at the time of booking.
AirExec Group UK is not responsible for loss, damage, or misplacement of personal belongings.
All partner service providers are required to maintain valid licensing, insurance, and compliance with UK transport regulations.
Customer data is used solely for booking fulfilment, service coordination, and customer support in accordance with UK GDPR regulations.
AirExec Group UK acts solely as a booking platform.
We are not liable for the operational actions of independent service providers.
Our total liability is strictly limited to the amount paid for the booking.
We exclude liability for indirect or consequential losses including but not limited to missed flights, loss of earnings, or travel disruptions.
We are not liable for service delays or failures caused by events beyond reasonable control, including but not limited to:
Corporate clients may be offered invoice-based credit accounts subject to written approval.
Payment terms, credit limits, and conditions will be agreed separately.
Failure to comply with agreed terms may result in suspension of services.
These Terms are governed by the laws of England & Wales.
By making a booking, the customer confirms:
